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Email Troubleshooting |
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All client-side email clients such as Outlook Express and Incredimail have a fundimental flaw.
They all have problems handling large emails, and emails with attachments. They also lack any
sort of built-in spam filtering. Almost everyone whose used them has had problems at one time
or another. These issues do not appear to be foremost on the minds of the programmers of these
email clients, and that is why Briernet has worked hard in creating a web-based email solution
to combat these issues. Emailing has never been easier.
This does not mean that Brier Net will not support these products, we just
want you to be aware that there is an alternative. Below are some common email troubles and how
to fix them. If you do not see anything below that helps your problem, please call Technical
Support at 1-866-589-8051 for assistance.
My email times out while downloading messages:
This problem can be caused by several different things. The most common cause is that you
have an email in your mailbox that is too large to be delivered. While downloading messages,
most email software has a certain time limit for a message to be delivered, if an email
takes longer than that time limit the software thinks that the server stopped responding.
This is when you get the error message telling you that the server isn't responding. The
error messages will be different for each different type of software (Outlook, Outlook
Express, Netscape Communicator, Incredimail, Eudora, Mozilla, etc...). In this case you have
two options:
- Contact Technical Support and have the large email deleted
- Change your Settings so that your software waits longer
If you want to change the settings so that your software waits longer you can do so yourself
or contact Technical Support.
Outlook Express
- Open Outlook Express
- Click on Tools
- Click on Accounts
- Click on the Mail tab on Internet Accounts
- Select your email account (mail.brier.net usually)
- Click on the Properties button
- Click on the Advanced tab
- Locate Server Timeouts (center of the window)
- Slide the notch on the bar all the way to the right (5 Minutes)
- Click on the Apply button and then the OK button
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Another cause of this problem is that you may have too many emails in your mailbox. If this
is the case you will have to contact Technical Support to have them delete som of your old
emails. Unless you completely download all of your email messages they will not clear from
your mailbox and you will continue to receive them. If you delete them from your Inbox it
won't do any good, they will have to be deleted from our Mail Server.
Before you'd have to pick up the phone and call us to get this problem. Thanks to the webmail,
you can solve this problem on your own simply by logging into the webmail, and deleting the
messages yourself. Even better you can use the advanced spam filtering to reduce the amount of
mail you receive in the first place.
Attachments won't open
By default mail clients have to disable the ability to open attachments due to the threat of
virii that can slip through in that manner. The web-mail does not suffer from this problem
because the software is not running on your computer directly, but on our servers, adding an
extra layer of protection between you and the mail you open. Trusted attachements can be opened
without any tedious extra steps.
The steps below describe how to turn on the ability to open attachments in mail clients:
Outlook Express
- Open Outlook Express
- Click on Tools
- Click on Options
- Click on the Security tab
- Select your email account (mail.brier.net usually)
- Take the check mark out of "Do no allow attachments to be saved or
opened that could potentially be a virus"
- Click on the Apply button and then the OK button
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I get the same emails over and over
See the solutions for "My email times out while downloading messages" above.
It keeps asking for my password
If it keeps prompting you for your password over and over you may need to make sure that your
username and password are correct. Check the following things and re-enter them:
Outlook Express
- Make sure that you don't have email@brier.net for your username
- Make sure that you don't have capital letters in your username
- Make sure that you are not using capital letters in your password
- Make sure that your CAPS Lock key isn't on
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I keep getting unwanted emails.
Email spam is a current crisis on the internet. There are very few steps that can be taken
on your service providers end to prevent all spam from coming through the servers. The
largest part of prevention has to come from the customers end. To ensure that you get the
LEAST amount of spam on your email address, follow these everyday precautions:
Setup an email address through Hotmail or Yahoo and use that email address
if you sign up for any web sites. Most spammers get their email lists from
web sites that sell their customers emails.
Don't give out your email address to anyone other than people that you
want to receive email from.
Don't sign any Guestbooks on web sites unless you 100% trust the site.
(Just because it's a large site doesn't mean it's trustworthy)
Be careful what webpages you visit and where you enter your email address.
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If you are getting spam, there is hope. The webmail's spam filtering capabilities do carry over to email clients
because the spam is blocked at the source. For more information please visit the advanced
mail filter information page
How do I block a sender that I don't want email from?
You can block all the mail that you receive from people who aren't on your whitelist, by using the advanced mail
filter controls of webmail. These filters carry over to mail clients like Outlook as well, but you must set them
up with the webmail interface. See the advanced mail filter information page for details.
Most email software has their own method of blocking senders, here are a few that we
support below:
Outlook Express
- Select the message in your Inbox
- Click on Message (above your reply button)
- Click on "Block Sender..."
- When you do it will inform you that messages from this sender have been
blocked and it will ask if you want to delete all messages from your
current folder.
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Incredimail
- Select the message in your Inbox
- Right click on the message
- Click on "Block Sender"
- When you do it will inform you that messages from this sender have been
blocked and all messages will be deleted. It will also give you the
ability to bounce the message back to the sender.
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